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Eligibility and process for refunds on subscriptions and certification purchases.
Effective Date: January 1, 2026
This Refund Policy (this “Policy”) describes when Graphical Playground (“GP” or “Graphical Playground”) will issue a refund, credit, or cancellation for amounts paid through the GP Platform, including Starter and Professional subscription fees, cloud computing credits, and project-based certification fees (collectively, “Paid Services”). This Policy is incorporated into, and forms part of, the Terms of Service and, where applicable, the SaaS Subscription Agreement. Capitalized terms not defined in this Policy have the meaning given to them in the Terms of Service. In the event of any conflict between this Policy and the Terms of Service with respect to refunds, this Policy controls.
This Policy applies to purchases made by “Customer” (“you”), whether a consumer or a business entity, and does not limit any statutory right of withdrawal, refund, replacement, or price reduction available to Customer under French or European Union consumer protection law, including the French Consumer Code (Code de la consommation). Nothing in this Policy waives, restricts, or requires Customer to give up such statutory rights, and any provision purporting to do so is void to that extent.
1.1. Fees Are Generally Non-Refundable. EXCEPT AS EXPRESSLY SET OUT IN THIS POLICY, IN THE TERMS OF SERVICE, OR AS REQUIRED BY APPLICABLE LAW, ALL FEES PAID FOR PAID SERVICES ARE NON-REFUNDABLE AND ALL PARTIALLY OR FULLY CONSUMED SUBSCRIPTION TERMS, CLOUD COMPUTING CREDITS, AND CERTIFICATION ATTEMPTS ARE NON-CREDITABLE. GP provisions cloud rendering infrastructure and reserves evaluator capacity in advance of each subscription term, and prices Paid Services on that basis.
1.2. Currency of This Policy. GP may update the specific refund windows and mechanics described in this Policy from time to time in accordance with Section 15. The version of this Policy in effect on the date of your purchase governs that purchase, unless a subsequently published version expands your rights, in which case the more favorable version applies to any refund request made after its publication.
2.1. 14-Day Withdrawal Period. If you are a consumer resident in the European Union or France, you have the right to withdraw from a distance contract with GP within fourteen (14) days of its conclusion, without giving any reason and without penalty, in accordance with Articles L. 221-18 et seq. of the French Consumer Code. To exercise this right, you must notify GP before the expiry of the withdrawal period by contacting legal@graphical-playground.com or by using your GP account settings. Where you exercise this right validly and in time, GP will reimburse all payments received from you, including standard delivery or processing fees where applicable, without undue delay and in any event within fourteen (14) days from the day GP is informed of your decision to withdraw, using the same means of payment you used for the initial transaction, unless you expressly agree otherwise and provided you incur no fees from such reimbursement.
2.2. Exception for Digital Content and Services Already Performed. In accordance with Article L. 221-28, 1° and 13° of the French Consumer Code, the right of withdrawal does not apply, or ceases to apply, once: (a) the supply of digital content not provided on a tangible medium has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal; or (b) the Services have been fully performed before the end of the withdrawal period, with your prior express consent, and your acknowledgment that you will lose your right of withdrawal once GP has fully performed the contract. GP obtains this consent and acknowledgment at checkout when you elect to access a Paid Service immediately rather than wait for the withdrawal period to lapse. Where you have consumed only part of the Services before withdrawing, GP will refund the fees corresponding to the unused portion only, calculated on a pro rata basis as described in Section 2.3.
2.3. Partial Use Before Withdrawal. If you request withdrawal after having used part of a Paid Service (for example, having consumed cloud rendering credits or accessed part of a paid course module) but before the withdrawal period has expired, GP will refund the fees paid less an amount proportionate to what has been supplied up to the time you informed GP of your withdrawal, calculated in comparison with the full coverage of the contract.
3.1. Recurring Subscriptions. Starter and Professional plan fees are billed in advance for each monthly or annual subscription term, as described in Section 3 of the Terms of Service. Except as provided in Section 2 (statutory withdrawal), Section 4 (GP-initiated refunds), or Section 5 (service failures) of this Policy, fees paid for a subscription term already begun are non-refundable, including where Customer chooses to cancel, downgrades mid-term, or does not use the Services during the subscription term.
3.2. Cancellation Does Not Trigger a Refund. Cancelling auto-renewal, as described in Section 3.3 of the Terms of Service, stops future charges but does not entitle you to a refund of fees already paid for the then-current subscription term. Your access continues until the end of the paid term.
3.3. Free Trials. If GP offers a free trial of a Professional plan, no charge will be made until the trial ends, provided you cancel before the trial expires. If you do not cancel and a paid subscription begins, standard refund rules under this Policy apply to that subscription; however, GP may in its discretion offer a full refund of the first billing cycle following a free trial if requested within seven (7) days of the first charge.
3.4. Seat and Quantity Changes. Seats added mid-term are billed as described in Section 3.1 of the Terms of Service and are non-refundable once added. Seats or quantities cannot be decreased, and no partial refund is issued, for the remainder of a then-current subscription term, except as required by applicable consumer law.
4.1. Termination Without Cause. If GP terminates your subscription for reasons other than your breach of the Terms of Service, GP will issue a pro rata refund of pre-paid, unused fees for the terminated portion of the then-current subscription term, in accordance with Section 8.2(a) of the Terms of Service.
4.2. Discontinuation of a Service. If GP discontinues a Paid Service you are subscribed to during your subscription term and does not migrate you to a substantially similar service, GP will provide a pro rata refund of fees prepaid for the remaining period of your subscription, in accordance with Section 9.2 of the Terms of Service.
4.3. Pricing Changes You Object To. If GP changes pricing applicable to your existing recurring subscription and you terminate the affected subscription within thirty (30) days of the modification notice, GP will refund any pre-paid fees for the terminated portion of the then-current subscription term, in accordance with Section 3.6 of the Terms of Service.
5.1. Extended Service Unavailability. If the GP Platform’s cloud rendering infrastructure is unavailable to you for reasons within GP’s control for more than seventy-two (72) consecutive hours during a paid subscription term, and GP is unable to restore access or provide a reasonable workaround, you may request a credit or pro rata refund for the affected period by contacting support@graphical-playground.com within thirty (30) days of the outage. This Section 5.1 does not apply to unavailability caused by Force Majeure (Section 9.4 of the Terms of Service), scheduled maintenance disclosed in advance, or issues attributable to Non-GP Resources or Customer’s own equipment or network.
5.2. Billing Errors and Duplicate Charges. If you are charged in error, charged more than once for the same subscription term or purchase, or charged after a valid and timely cancellation, GP will refund the erroneous or duplicate amount in full upon verification, without regard to the general non-refundable rule in Section 1.1.
5.3. Unauthorized Charges. If you believe a charge was made without your authorization, contact GP immediately at billing@graphical-playground.com. GP will investigate and, where the charge is confirmed unauthorized, refund it and take reasonable steps to secure your account.
6.1. Certification Attempt Fees. Fees paid for a project-based certification attempt cover the review of your submitted project by GP or its designated evaluators and are non-refundable once an evaluator has been assigned to your submission or your submission has been reviewed, except as required by Section 2 or Section 5 of this Policy.
6.2. Withdrawal Before Review Begins. If you withdraw a certification submission before an evaluator has begun reviewing it, GP will refund the certification fee in full.
6.3. Failed Attempts. A certification attempt that does not meet the required proficiency standard is not eligible for a refund of the attempt fee. Product-Specific Terms applicable to the certification program, available at graphical-playground.com/product-specific-terms, govern re-attempt fees and any applicable discounts.
7.1. Credits Are Non-Refundable. Cloud computing credits included with a Professional plan or purchased separately are non-refundable and have no cash value, except where required by applicable law or expressly stated by GP at the time of issuance.
7.2. Expiration. Credits expire one (1) year after issuance unless otherwise stated by GP at the time of issuance, consistent with Section 3.5 of the Terms of Service. Expired credits are not refundable or restorable.
7.3. Consumed Credits. Credits already consumed to run compilation, rendering, or compute jobs on GP’s infrastructure are not refundable under any circumstance, as the underlying infrastructure cost has already been incurred by GP.
8.1. Submitting a Request. To request a refund, contact GP at billing@graphical-playground.com with: (a) the email address associated with your GP account; (b) the invoice or transaction reference; (c) the basis for your request under this Policy; and (d) any supporting information (for example, screenshots of a service outage or billing error).
8.2. Review Timeline. GP will acknowledge receipt of a refund request within five (5) business days and will provide a decision within fourteen (14) calendar days of receiving all information reasonably necessary to evaluate the request.
8.3. Approved Refunds. Where a refund is approved, GP will process it to the original payment method within fourteen (14) calendar days of approval, using its third-party payment processor. Processing times to reflect the refund in your account or statement depend on your bank or card issuer and are outside GP’s control.
9.1. Where VAT (Taxe sur la valeur ajoutée) or other indirect tax was collected on a refunded amount, GP will refund the tax-inclusive amount actually paid, unless applicable tax law requires a different treatment.
10.1. Contact GP First. If you have a billing concern, GP asks that you contact billing@graphical-playground.com before initiating a chargeback or payment dispute with your bank or card issuer, so that GP has the opportunity to resolve the issue directly.
10.2. Effect of a Chargeback. GP may suspend or terminate your access to the Services while a chargeback or payment dispute is under investigation. If a chargeback is found to be unwarranted (for example, where the underlying charge was authorized and the Services were delivered as described), GP reserves the right to recover the disputed amount and any chargeback fees GP incurs, and to decline future service to the account, without prejudice to your statutory consumer rights.
11.1. GP reserves the right to deny a refund request, or to deny future refund requests from an account, where GP reasonably determines that the request is fraudulent, abusive, made in bad faith, or part of a pattern of repeated purchase-and-refund activity inconsistent with genuine use of the Services. A denial under this Section 11.1 will state the reason and does not affect any non-waivable statutory right you may have.
12.1. Refunds are issued in the currency in which the original charge was made. Where currency conversion applied to your original purchase, any difference resulting from exchange rate fluctuation between the purchase and refund dates is not GP’s responsibility and is not added to or deducted from the refunded amount.
13.1. GP may update this Policy from time to time. GP will post the most current version at graphical-playground.com/legal/refunds and will provide reasonable advance notice of any material change that reduces your rights under this Policy, consistent with Section 9.1 of the Terms of Service. Changes do not apply retroactively to a refund request submitted, or a purchase made, before the change took effect, unless the change is more favorable to you.
14.1. This Policy is governed by the laws of France, consistent with Section 9.10 of the Terms of Service. If you are a consumer, you have the right to use the European online dispute resolution platform at https://ec.europa.eu/consumers/odr and the right to refer a dispute concerning a refund to a certified mediator in accordance with Articles L. 611-1 et seq. of the French Consumer Code, before pursuing court proceedings.
14.2. If a refund dispute cannot be resolved amicably or through mediation, the sole jurisdiction and venue is the competent courts of Lyon, France, unless mandatory consumer protection law grants you the right to bring proceedings before the courts of your place of residence.
For any question about this Policy or to submit a refund request, contact:
Graphical Playground
c/o EPITECH Lyon
2 Rue du Professeur Charles Appleton
69007 Lyon, France
Tel: +33 4 28 29 33 25
Email: billing@graphical-playground.com